Infinitus Systems Head of Data
Dec 2024 – PresentHealthcare AI company automating benefits verification and payer interactions.
- Reduced month-end invoice preparation from 14 days to one minute by establishing authoritative data sources, explicit ownership, and upstream monitoring between product engineering and analytics — catching data issues before they spread.
- Introduced structured pull-request review, architecture compliance, evidence-based testing, and validation into AI-assisted development; led adoption of evaluation loops across the analytics function.
- Designed and shipped a production Markov-based agentic sequencing system that selects the next action from contact state, lifting AI campaign call completion 5.5× (0.89% → 4.95%) across 100,000+ interactions.
- Led the company's first disparate-impact study of AI outcomes across a Medicare and managed-plan population (CDC/ATSDR 2022 Social Vulnerability Index, ZIP code), exercising judgment under regulatory and ethical ambiguity with no internal playbook.
- Cut operational insight latency from two days to under two hours during a live customer pilot using deterministic retrieval, model-based problem identification, and root-cause analysis; shipped the first version in two days.